Yes, you may add your own frequently asked questions (FAQ) into the chatbot’s knowledge base. By doing so, the chatbot will be able to respond to questions using the information you provide.

You will receive a unique URL, which you can integrate into your website as a chat widget, or you can directly link to it from your site.

Yes, we have our own chatbot available on this website. You can test it and see how it works by clicking on the chat icon located in the bottom right corner. It’s been trained using data from our website and is capable of answering questions regarding Ping Parrot.

Currently, you can train your chatbot using your website and FAQ. Through website training, the chatbot will crawl the pages of your site, allowing you to select the ones you prefer, and then it will learn from their content. For FAQ training, you have the option to input your own questions and answers into the chatbot’s knowledge base, from which it will also learn. The more information you give it, the better it will be at answering questions.

The time needed to train the chatbot depends on how much data you give it. More data means better answers but takes longer to train. However, you can use the chatbot after adding some data, and it will keep getting better as it learns more in the background, so you don’t have to wait for it to be fully trained to start using it.

Right now, the chatbot doesn’t refresh its training automatically with changes to your website. However, you can manually retrain it by visiting the knowledge section in the dashboard, selecting the pages you’d like it to relearn from, and pressing the retrain button. This will retrain your chatbot with the latest content from those pages. We are in the process of automating this task to happen periodically.

Yes, we offer a free forever plan that allows you to create a chatbot of your own, train it with your data, and embed it on your website. We limit the amount of data you can train your chatbot on and the number of conversations your bot can have each month, but you can upgrade to a paid plan at any time to remove these limits as well as access other premium features.

Yes, Ping Parrot supports more than 80 languages, allowing you to train your chatbot in whichever language you prefer. For instance, if your website is in Spanish, you can also train your chatbot in Spanish. It will then be capable of answering questions in all the 80+ languages that we support. This feature makes it convenient for your customers to receive assistance in their preferred language.

Yes, we offer the option to customize the chat widget’s colors, the chatbot’s name, its avatar, the welcome message, and the question suggestions (should you choose to include them). We are in the process of adding more customization options.

Yes, we save all the messages exchanged between your chatbot and your website’s visitors. This information helps enhance your chatbot’s performance and gives you analytics on its effectiveness. For instance, if you use Ping Parrot to create a chatbot, you’ll have access to all its conversations and additional details about your visitors, like their location and the device they used to chat with the bot. We ensure this data is stored securely and is only accessible to you.

Of course, you can embed the chatbot on as many websites as you like with no additional cost.

Currently, we do not offer access to our API to users. However, we are developing an API that will enable you to interact with your chatbot programmatically. This will allow you to send messages to your chatbot, receive responses, and perform other actions. We will inform you as soon as the API becomes available for public use.

Yes! You can take over any conversation at any time. This feature is especially useful when the chatbot is unable to answer a question or when you want to provide a more personalized response to a visitor. You can also enable the chatbot to allow visitors to request a human agent at any time.